How fast will my order arrive?
Most orders are shipped within 5-8 business days of receiving them. As a small business we can experience shipping delays at any given time, especially around the holidays. If you are on a time crunch to receive your products, or have any questions about your shipment, please contact firstname.lastname@example.org You will receive an email with tracking information as soon as your order ships. Candles take 2 weeks to make as they are made to order. It takes 2 weeks for candles to cure so once they are cured your order will ship. Curing a candle ensures that the fragrance oil binds with the wax giving the strongest scent.
Who is your shipping provider?
For domestic orders, we ship through USPS Priority Mail. For international orders, we ship via DHL. If you have a specific request please call or email us directly, or specify during the check out process.
Do you cover duties and fees for International orders?
We do not include any duties or fees in our shipping cost. You will be responsible for any fees. Nathalie Marie Skin does not accept returns of products due to nonpayment of duties or fees. Your shipping provider will reach out to you via your provided phone number should you owe any fees.
How do I qualify for free shipping?
The website will automatically calculate free shipping on domestic orders over $100.
Do you take returns?
We do not take returns. We are confident in the efficacy of our products, and we recommend you reach out to us before you order regarding any skin or ingredient concerns that you have to ensure you get the right product for your unique skin.
Do you offer samples?
We do not sell or give away individual samples.